Marks & Spencer Voici La Mode initiated a customer workshop in an effort to evaluate the overall customer experience in its stores. The workshop took place on Wednesday 17th of April 2019, and the customers were invited to a friendly gathering to express their views and discuss their experience with the management team. The main purpose of this workshop was to understand the customers ideas and expectations regarding the service offered by the Marks & Spencer Voici la Mode stores.
The customers were taken on a guided tour by the Visual Merchandising Manager and later had the chance to relax in a friendly atmosphere at Café La Mode Acropolis with coffee and snacks, where they continued their discussions with the management team.
We would like to warmly thank our customers for taking time out of their afternoon and supporting us in our effort to improve our customer experience and relationship.